We need the ability to delete text threads because some clients initially request more information but later decide they don’t want further contact. While we can remove them from LoyalSnap and delete them from ClubReady, other LoyalSnap users within the company (such as front desk staff) might still see the text thread and unintentionally reach out again. If a delete feature were available—or if we at least had the option to request support to delete threads for us—it would help prevent this issue.