Hi Nicole — this is now live. Role Based Dashboard Views lets you segment the dashboard by role: create roles for your team, assign them, and control which dashboard categories each role can see. That means each team member can land on a focused dashboard showing only the categories relevant to them, while more experienced staff or managers see the fuller set. It also covers the case a few of you raised — keeping certain categories visible only to specific staff — since visibility is set per category, per role. Admins always see every category.

Setup steps are here: https://loyalsnap.zendesk.com/hc/en-us/articles/53648184698779-How-to-Set-Up-Role-Based-Dashboard-Views

Thanks for the detail in this request (and to everyone who voted) — it directly shaped how we built it. Try it out and tell us what you think.