We've published a Loyalsnap Glossary covering all the key terms your team might come across: client lifecycle stages (New, Active, Lapsed, Recaptured, Expired), feature names, booking platform abbreviations, SMS compliance terms, reporting metrics, and more.

You can find it in our Help Center: https://loyalsnap.zendesk.com/hc/en-us/articles/54102552079131-Loyalsnap-Glossary-Key-Terms-and-Definitions

Thanks for the push — this was a great request and something a lot of studios have been asking for!