Cancel queued text automations
complete
N
Nicole Giancola-Meehan
If a client takes an action outside of the hours of 9:00am and 7:30pm local time to the studio, text automations triggered by this action will be queued up to send out the following morning at 8am.
Requesting the capability to cancel these queued automations, once triggered.
Loyalsnap Team
updated the status to
complete
Hi everyone — this is now live. 🎉
You can cancel a queued text automation before it sends, right from the client's conversation. When an automation is triggered outside your sending hours and is waiting to go out the next morning, it now shows in the conversation with the automation's name and send time, plus a Cancel option. Cancel it and it won't send — no more off-context texts going out after the client's situation has changed.
Full steps here: https://loyalsnap.zendesk.com/hc/en-us/articles/54000510789403-How-to-Cancel-a-Queued-Text-Automation
A quick note on two related ideas raised in this thread: automatically canceling a queued text when the client takes another action, and pushing a queued automation to a later time instead of canceling it, aren't part of this release — those are separate enhancements. We've logged both as separate enhancements and they're on our radar to work on.
This currently covers text (SMS) automations. Thanks to everyone who voted and commented — the detail you shared directly shaped what we built.
The status was updated to
in progress
F
F45 Upper Beaches
100% - this has been a challenge I have voiced concerns about for awhile, and makes for a very jarring client experience when texts are fired automatically that no longer have relevant context to what's happened with the client engagement in the meantime.
N
New Providence Gm
This enhancement would be fantastic because it will allow us to make changes if needed, depending on the status of the client at that time
M
Michelle McCandless
Yes, we need this product enhancement to cancel scheduled queue messages, as often we reach out prior to 9am (as is allowed in our state), and then we look like we don't have our act together when the queued message goes out
Loyalsnap Team
updated the status to
under review
Loyalsnap Team
updated the status to
open
C
Collin Christensen
Yes, I would love to see this product enhancement! And even with the ability for automations to recognize that an additional action was taken by the client so a queued automation text could be auto cancelled based on another action taken which makes the text no longer applicable and would be confusing if sent.
N
Nicole Giancola-Meehan
Adding: the ability to push a subsequent automation in the queue to a later time, if the prior message were delayed due to time of day issues (the message had been queued).
B
Bill Hunter
yes please
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