Add prospect's next day and time for class confirmation
under review
s
s.scheiffley@clubpilates.com
Would be nice to have a merge field for the client's next upcoming class. This would be useful for cases where you are hosting an intro and want to text everyone a confirmation with a date and time reminder but don't want to keep typing it. Especially for presale because we do like 40 intros opening weekend and they are full classes of 12 people each. I'm trying to confirm everyone and I have to manually do so.
Loyalsnap Team
updated the status to
under review
Hi Sarah,
Thanks for the detail on this — the presale volume you described makes the problem really clear.
Quick status: the merge field you're after does exist in Loyalsnap, but not everywhere yet. You can already use the client's next class day and time in 1:1 texts and in automations — it fills in each client's own date and time automatically. It's not yet available in SMS Blasts, which is exactly where you need it for a bulk confirmation. I've logged that as a request with our engineering team.
In the meantime, there's a partial workaround. When building an SMS Blast, there's a recipient condition called "Booked into a specific upcoming class." You pick a session, and only clients booked into it receive the message — so you can type the date and time once per session instead of once per client. For your opening weekend that's one blast per intro, rather than confirming 12 people at a time by hand.
You'll be notified by email if this ships. Thanks again for flagging it.
s
s.scheiffley@clubpilates.com
Loyalsnap Team This is very helpful! Thank you :)
s
s.scheiffley@clubpilates.com
Loyalsnap Team This workaround works but for some reason not all the people booked in the class show up in the anticpated recipient list so then I have to manually add them by sifting through which attendees are there and which are not.
s
s.scheiffley@clubpilates.com
Loyalsnap Team Also please note that not all the classes we have posted show up as an option for this work around.
Loyalsnap Team
s.scheiffley@clubpilates.com: Hi Sarah,
Thank you for coming back with both of these — that's genuinely useful, and you've found two real gaps rather than anything you're doing wrong.
I've logged them with our engineering team as a bug, separately from the merge field request. On the missing classes in particular, I have a strong lead already: the class picker loads your sessions in batches, so if you have a lot of sessions scheduled, ones further out may not be reachable through the search box yet. That's on us to fix, not something you can work around.
On the recipient list — one thing worth checking on your end in the meantime. Clients who have opted out of text marketing are deliberately left out of blast recipients, so a few of the gaps you're seeing may be that rather than a fault. If the missing people are ones you'd expect to be reachable, that's the bug and we're on it.
I also want to be straight with you: the workaround I suggested clearly isn't holding up for what you're doing. Your original request — a merge field that fills in each client's own class day and time — remains the real fix, and the fact that the workaround is this fiddly has been added to that request as evidence for prioritising it.
Canny will email you automatically as these move, so there's nothing you need to chase. Thanks again for taking the time to report it properly.
s
s.scheiffley@clubpilates.com
Loyalsnap Team Thanks for the clarification. Just a heads up. The class that was missing from the the work around wasn't farther out. It was the 9:30am class on Saturday. All the classes before and after showed up fine. For some reason 9:30am wasn't an option to select.